Contact & Support (FAQ & Guides)

CONTACT & SUPPORT

For any problems with ordering, delivery or general questions. Please first review the frequently asked questions further down this page. If you still need help, please contact us using the details below.

Austria
Alpine Water GmbH
HQ & Production: Obertraun 311, 4831 Obertraun.
Telephone: +43 720 880 885
Email: contact@hallsteinwater.com
UID Nr.: ATU61823414

USA
Alpine Water USA Inc.
70 Park Dr N, Rye, NY 10580.
Telephone: +1 (888) 988-9148
Email: contact@hallsteinwater.com

SWITZERLAND
Alpine Water Schweiz GmbH
Rue Hans-Fries 1, CH-1701 Fribourg
Email: switzerland@hallsteinwater.com

SINGAPORE
Legacy Traders Pte. Ltd.
Email: singapore@hallsteinwater.com
UEN: 202326389W

CANADA
Hallstein Water Canada Inc.
6 Inwood Ave, Toronto, ON, M4J 3Y3, Canada
Email: canada@hallsteinwater.com

United Kingdom
Alpine Water UK Ltd.
Berkhamsted House, 121 High Street, Berkhamsted,
Hertfordshire HP4 2DJ, United Kingdom
Email: contact@hallsteinwater.com

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Where is Hallstein Water from?

Isn’t water just H2O?

Why is pH in water so important?

Is it possible to artificially influence the pH level in water?

Why should water be sourced from a natural artesian aquifer?

What is included in the case?

What are the bottles made of?

What is the "white ring" I sometimes see inside the glass bottle?

What is the shelf life of the water?

How should I store the bottles?

What is the benefit of subscribing?

Can I modify or cancel my subscription?

Do you offer smaller bottles?

Do I pay for shipping?

When will my order be shipped?

What if my order arrives damaged?

Frequently Asked Questions

Where is Hallstein Water from?

Isn’t water just H2O?

Why is pH in water so important?

Is it possible to artificially influence the pH level in water?

Why should water be sourced from a natural artesian aquifer?

What is the 5-gallon bottle made of?

Why do you use plastic instead of glass for the 5-gallon bottle?

Does the Tritan bottle leach microplastics into the water?

Is the bottle heat resistant?

How heavy is the bottle?

How do I dispense the water?

Why should I subscribe?

Can I modify or cancel my subscription?

What do I do with empty bottles?

Do I pay for shipping?

What is the shelf life?

Recycling

What to do with the empty 5 gallons bottles?

Ordering

Can I get Hallstein Water delivered at my office or business location?

Does Hallstein water come in small bottles?

Where can I get Hallstein Water delivered?

Can I get Hallstein Water delivered to multiple addresses?

How do I modify my subscription plan once it has been placed?

How do I cancel my subscription plan once it has been placed?

Hallstein Water

Isn’t water just H2O?

Why is water quality in general so important?

Where is Hallstein Water from?

Why should water be ideally sourced from a natural artesian aquifer?

Why is pH in water so important?

Is it possible to artificially influence the pH level in water?

What is the shelf life of Hallstein Water?

What is the best way to store Hallstein Water?

How can I order Hallstein Water?

What is the white ring on the inside of some of the glass bottles?

Returns

What is your return policy?

Can I receive a refund if my order arrived damaged or is missing?

Shipping & Delivery

When will my order be shipped?

How will my order be shipped?

Do I pay for shipping?

What should I do with my delivery if I plan to travel?

GUIDES & DOWNLOADS

Manual Water Pump Assembly (English)

Celsius Water Cooler (English)

Celsius Countertop Water Cooler (English)

Oasis Onyx Countertop Water Cooler (English)