Terms & Conditions

TERMS OF SERVICE

ALPINE WATER USA Inc. — HallsteinWater.com

Effective Date: March 10, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS AND A CLAUSE GOVERNING JURISDICTION AND DISPUTE RESOLUTION.

Welcome to www.HallsteinWater.com (the "Site"), owned and operated by Alpine Water USA Inc., a Delaware limited liability company ("Alpine", "we", "us", or "our"). Through the Site you may order and purchase our water products, including 5-gallon bottles and 750ml glass bottles, bottled in Austria and shipped to a location of your choosing (collectively, the "Products" and "Service"). These Terms of Service ("Terms") govern all visitors, registered users, and subscribers.

IMPORTANT NOTICE — AUTOMATIC RENEWAL (CALIFORNIA SUBSCRIBERS)

If you are a California resident, the following disclosures are required by California Business & Professions Code § 17602:

SUBSCRIPTION PLAN: By selecting a subscription, you authorize Alpine to charge your payment method on a recurring monthly basis at the current subscription price until you cancel.

PRICE: The recurring charge is the subscription price displayed at checkout for your selected delivery frequency and quantity. Prices are subject to change with 30 days advance notice.

RENEWAL: Your subscription renews automatically each month on your billing cycle date unless you cancel before the renewal date.

HOW TO CANCEL: You may cancel at any time by logging into your account at HallsteinWater.com and clicking 'Cancel Subscription' under My Account > Subscriptions. You may also cancel by emailing contact@hallsteinwater.com or calling +1 (888) 988-9148. Cancellation is effective at the end of your current billing period. You will not be charged for the following period.

CONFIRMATION: You will receive an email confirmation of your subscription containing these terms. If you did not receive this confirmation, contact us before your next billing date.

1. License and Site Access

We grant you a limited, revocable, non-exclusive license to access and make personal use of the Site. This license does not include: resale or commercial use; collection of product listings or pricing data; derivative use of Site content; copying of account information for use by another merchant; or use of data mining, robots, or similar tools. Unauthorized use terminates this license automatically. You may create a hyperlink to the Site homepage provided the link does not portray Alpine or its Products in a false, misleading, derogatory, or offensive manner. Use of Alpine's trademarks or logos in any hyperlink requires our express written consent.

1.1 Resale Prohibition

You may not resell, redistribute, or transfer Products purchased through the Site to any third party, on any platform (including but not limited to Amazon, eBay, Etsy, Faire, or any other marketplace, whether online or offline), or through any other channel, without the express prior written permission of Alpine. This is a contractual restriction on the use of Products following purchase and applies independently of any intellectual property doctrine. Unauthorized resale constitutes a material breach of these Terms and will result in immediate termination of your Account and license to use the Site. Alpine reserves the right to pursue all available legal and equitable remedies in connection with any unauthorized resale.

You may create a hyperlink to the Site homepage provided the link does not portray Alpine or its Products in a false, misleading, derogatory, or offensive manner. Use of Alpine’s trademarks or logos in any hyperlink requires our express written consent.

2. Intellectual Property

The Site and Service are protected by U.S. and international copyright, trademark, and other intellectual property laws. All content, trademarks, logos, and proprietary designations on the Site are the exclusive property of Alpine or its licensors. You will not remove, alter, or obscure any proprietary notices. Other marks appearing on the Site are the property of their respective owners.

3. Account Registration

To access the Service you must register for an account with a username and password ("Account") and pay applicable fees. You agree to provide accurate, current, and complete registration information and to maintain it as such.

Username and Password. You are solely responsible for maintaining the confidentiality of your password and for all activity under your Account. Notify us immediately of any unauthorized use at contact@hallsteinwater.com.

Account Responsibility. You are responsible for all charges to your Account, including applicable taxes, surcharges, and bottle deposits. Keep your billing address, payment method, email, and telephone number current via the Account Settings page.

Charges. You are responsible for all charges to your Account, including applicable taxes, surcharges, and bottle deposits. Keep your billing address, payment method, email, and telephone number current via the Account Settings page.

Payment Processor. Payments are processed by Stripe, Inc. We do not store full payment card details. Stripe's privacy policy and terms are available at https://stripe.com/us/terms. ACH and wire transfer arrangements may be made by contacting contact@hallsteinwater.com.

4. Subscription, Automatic Renewal, and Cancellation

This section governs all recurring subscription purchases. Please read it carefully.

4.1 Subscription Terms

Subscriptions require a minimum commitment of one (1) billing month. You select the Products, delivery frequency, and quantity at checkout. Prices for the Service are posted on the Site and subject to change with thirty (30) days advance written notice to your email address on file.

4.2 Automatic Renewal

By subscribing, you: (i) acknowledge that your subscription has an initial and recurring payment feature; (ii) authorize Alpine to submit periodic charges to your payment method on file without further authorization; and (iii) accept responsibility for all charges until cancellation is effective.

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH BILLING PERIOD AT THE THEN-CURRENT SUBSCRIPTION PRICE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE IN ACCORDANCE WITH SECTION 4.4.

Multi-State Auto-Renewal Notice: Subscribers in states with automatic renewal notification requirements (including but not limited to California, New York, Illinois, Colorado, Vermont, and the District of Columbia) retain all rights afforded by applicable state law. To the extent any provision of these Terms conflicts with mandatory state auto-renewal law, the applicable state law controls as to subscribers in that state.

4.3 Enrollment Confirmation

Upon completing your online subscription enrollment, Alpine will send a confirmation to your registered email address containing: the subscription price, the billing frequency, the Products covered, and instructions for cancellation. If you do not receive this confirmation within 24 hours of enrollment, contact contact@hallsteinwater.com before your first billing date.

4.4 Cancellation

You may cancel your subscription at any time by any of the following methods:

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com > My Account > Subscriptions
> Click 'Cancel Subscription'

2. EMAIL: Send a cancellation request to contact@hallsteinwater.com

3. PHONE: Call +1 (888) 988-9148 during business hours

Cancellation is effective at the end of your current billing period. You will not be charged for any subsequent period. No advance notice period is required. Alpine will confirm your cancellation by email within 2 business days.

Except as required by applicable law, Alpine does not provide refunds for charges already submitted for the current billing period at the time of cancellation. If you believe a charge was submitted in error after your cancellation was confirmed, contact contact@hallsteinwater.com within 30 days.

4.5 Annual Plans and Advance Renewal Notice

If Alpine offers annual or longer subscription plans, Alpine will provide written notice to your email address on file no fewer than fifteen (15) days and no more than forty-five (45) days before the renewal date. The notice will include the renewal price, the renewal date, and cancellation instructions. This provision applies to all subscribers, including California residents, as required by Cal. Bus. & Prof. Code § 17602(a) (1) (as amended, eff. July 1, 2022).

4.6 Price Changes

Alpine may modify subscription pricing upon thirty (30) days advance written notice to your email address on file. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new price. If you do not accept the new price, you must cancel your subscription in accordance with Section 4.4 before the effective date.

4.7 Shipping

Alpine facilitates shipments during the Subscription Period. Surcharges apply to orders outside standard delivery areas (e.g., Hawaii, Alaska, and certain international destinations) and are disclosed at checkout. Surcharges are subject to change with reasonable advance notice. Contact contact@hallsteinwater.com with all shipping inquiries.

4.8 Promotional and Discount Codes; Fraud Prevention

Promotional, discount, and referral codes issued by Alpine (“Codes”) are issued for individual, personal, first-time use and are subject to the following terms, which are intended to prevent fraud and protect the integrity of Alpine’s pricing and promotional programs:

Codes are valid for one (1) use per household. A “household” means any individual or group of individuals sharing the same physical delivery address, billing address, IP address, payment method, or device.
The single-use-per-household restriction applies regardless of the number of accounts, email addresses, or names used to attempt redemption. Creating or using multiple accounts to circumvent this restriction constitutes fraudulent misrepresentation and a material breach of these Terms.
Alpine reserves the right to void any order, cancel any Code redemption, and/or suspend or terminate any Account where it has a reasonable, good-faith basis to believe that a Code has been used in violation of these Terms, including through the use of duplicate accounts. Alpine will not exercise this right arbitrarily and will provide notice where practicable.
Codes have no cash value, are non-transferable, and may not be combined with other offers unless expressly stated.
Alpine reserves the right to modify, suspend, or discontinue any Code program at any time without notice.

5. Use of the Site

You are responsible for maintaining the confidentiality of your Account credentials and for restricting access to your devices. Alpine handles your personal information in accordance with its Privacy Policy, available at www.HallsteinWater.com/privacy-policy, which is incorporated herein by reference and controls in the event of any conflict between these Terms and the Privacy Policy with respect to personal data.

The Site is intended for use by adults. If you are under 18, you may use the Site only with the involvement of a parent or guardian. Alpine reserves the right to terminate accounts, remove or edit content, or cancel orders in accordance with Section 5.1 below.

You may not use the Site to provide false information, impersonate any person, or engage in fraudulent activity. Alpine will cooperate with law enforcement as required by law.

Unsolicited ideas, suggestions, or submissions sent to the Site are treated as non-confidential and non-proprietary. Alpine may use such submissions for any purpose without compensation.

5.1 Right to Refuse Sale; Non-Discrimination

Alpine reserves the right to refuse to accept or fulfill any order, cancel any subscription, or decline to sell Products to any person or entity for any lawful reason, including but not limited to:

Reasonable, good-faith suspicion of fraud, identity misrepresentation, or abuse of promotional programs;
Violation of these Terms, including unauthorized resale or misuse of Codes;
Geographic or logistical constraints that prevent delivery;
Operational or inventory limitations;
Non-payment or repeated charge-backs; or
Conduct Alpine reasonably determines poses a risk to the integrity of its business operations or the safety of its employees, contractors, or other customers.

Alpine will not refuse sale on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity, marital status, age, or any other characteristic protected by applicable federal, state, or local law, including the California Unruh Civil Rights Act (Cal. Civ. Code § 51), the New Jersey Law Against Discrimination (N.J.S.A. 10:5-1 et seq.), the New York State Human Rights Law (N.Y. Exec. Law § 296), and analogous statutes.

Where practicable, Alpine will provide a general reason for a refusal of sale. No refusal of sale exercised in good faith and in accordance with this Section shall give rise to any claim against Alpine.

6. Products and Availability

Products described on the Site may not be available in all locations or may be subject to different pricing based on your delivery address. Availability is confirmed at checkout. Alpine does not warrant that product descriptions, specifications, pricing, or other content are accurate, complete, or error-free. Features and specifications are subject to change without notice.

7. Dispute Resolution; Arbitration

7.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Alpine at contact@hallsteinwater.com. Alpine will attempt to resolve the dispute within 30 days of receiving written notice.

7.2 Binding Arbitration

Except as set forth in Sections 7.3 and 7.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in New York, New York, or by videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

BY AGREEING TO THESE TERMS, YOU AND ALPINE ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND THE RIGHT TO LITIGATE DISPUTES IN COURT. INSTEAD, DISPUTES WILL BE RESOLVED BY A NEUTRAL ARBITRATOR WHOSE DECISION WILL BE FINAL AND BINDING, SUBJECT ONLY TO LIMITED JUDICIAL REVIEW AS PROVIDED BY THE FEDERAL ARBITRATION ACT. THIS WAIVER APPLIES TO ALL DISPUTES EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 7.3, 7.4, AND 7.5.

7.3 Opt-Out Right

You may opt out of the arbitration agreement by sending written notice to contact@hallsteinwater.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 8.

7.4 Exceptions

Either party may bring an individual claim in small claims court if it qualifies. Nothing in this Section prevents either party from seeking injunctive or other equitable relief for intellectual property infringement or misuse.

7.5 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. Notwithstanding the foregoing, this class action waiver does not apply to:

Claims brought under California Business & Professions Code §§ 17600–17606 (Automatic Renewal Law) or any other statute that expressly permits class-wide claims, as held in McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017); or
Claims under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) to the extent New Jersey law prohibits waiver of class rights thereunder; or
Any other claims for which applicable law expressly prohibits waiver of class action rights.

8. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 7.

State-Specific Consumer Protection Savings Clauses

Notwithstanding the New York choice of law, subscribers in the following jurisdictions retain all rights afforded by the mandatory consumer protection statutes cited below, and to the extent any provision of these Terms conflicts with those statutes, the applicable state law controls as to subscribers in that state:

California: California Business & Professions Code §§ 17600–17606 (Automatic Renewal Law); California Consumer Legal Remedies Act (Civil Code § 1750 et seq.); California Unruh Civil Rights Act (Civil Code § 51).
New Jersey: New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.); New Jersey Law Against Discrimination (N.J.S.A. 10:5-1 et seq.); New Jersey Plain Language Act (N.J.S.A. 56:12-1 et seq.).
New York: New York General Obligations Law §§ 5-903 and 5-904 (automatic renewal); New York State Human Rights Law (Exec. Law § 296); New York City Human Rights Law (Admin. Code § 8-107).
Other States: Subscribers in Illinois, Colorado, Vermont, the District of Columbia, and any other jurisdiction with mandatory consumer protection, automatic renewal, or anti-discrimination statutes retain all rights afforded by applicable law to the extent such rights cannot be waived by contract.

9. Revisions to These Terms

Alpine may revise these Terms at any time. Material changes (including changes to subscription pricing, cancellation terms, or arbitration provisions) will be communicated by email to your registered address at least thirty (30) days before the effective date. Non-material changes will be effective upon posting. Continued use of the Service after the effective date of any revision constitutes acceptance. If you do not agree to revised Terms, you must cancel your subscription before the effective date.

10. Integration and Severability

These Terms, together with Alpine’s Privacy Policy and any applicable order confirmations, constitute the entire agreement between you and Alpine regarding the Service and supersede all prior communications and proposals.

If any provision of these Terms is found to be unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. In jurisdictions where specific provisions are unenforceable as a matter of law, the unenforceability of that provision in that jurisdiction shall not affect its enforceability elsewhere.

Alpine’s failure to enforce any right or provision is not a waiver of that right or provision.

11. Contact Information

Alpine Water USA Inc.
Website: www.HallsteinWater.com
Email: contact@hallsteinwater.com
Phone: +1 (888) 988-9148

12. EUROPEAN UNION — ALL MEMBER STATES

Contracting Party — EU Customers

For customers resident in a member state of the European Union, the contracting party is Alpine Water GmbH, a limited liability company (Gesellschaft mit beschränkter Haftung) incorporated under Austrian law, registered under UID Nr. ATU61823414, with its registered seat at Obertraun 311, 4831 Obertraun, Austria (“Alpine EU”). Alpine Water GmbH is the sole entity responsible for orders, subscriptions, billing, and customer service for all EU member states.

12.1 Scope and Application

This Section 12 applies exclusively to natural persons acting outside their trade, business, craft, or profession (“consumers”) who are resident in a member state of the European Union (“EU Customers”), and supplements the general Terms set out in Sections 1–11. Where this Section 12 conflicts with Sections 1–11, this Section 12 prevails for EU Customers. Nothing in these Terms limits or excludes rights that EU Customers are entitled to under mandatory EU or national consumer protection law; those rights apply regardless of any contrary provision in these Terms.

12.2 Right of Withdrawal

Under Directive 2011/83/EU on consumer rights and applicable national implementing legislation, EU Customers have the right to withdraw from a distance contract within 14 calendar days without giving any reason and without incurring any costs beyond those specified in Section 12.2.4.

WITHDRAWAL PERIOD

The withdrawal period expires 14 calendar days from:

• One-time orders: the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.

• Subscription orders: the day on which you, or a third party indicated by you, take physical possession of the first delivery under the subscription.

Note on one-time orders: Alpine does not retain payment card details or personal data for one-time orders beyond the period strictly necessary to process and fulfill your order. Please exercise your right of withdrawal promptly after delivery.

Subscriptions after the withdrawal period: Once the 14-day withdrawal period has expired, you retain the right to cancel your subscription at any time under Section 12.5. Your subscription does not auto-cancel after the first delivery; it continues on a recurring basis until you cancel.

12.2.1 How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, you must notify Alpine EU by an unequivocal statement before expiry of the withdrawal period by any of the following means:

• Email: contact@hallsteinwater.com (subject: “Withdrawal — Order [your order number]”)

• Post: Alpine Water GmbH, Obertraun 311, 4831 Obertraun, Austria

• Model Withdrawal Form: You may use the form in Section 12.2.2, but you are not obliged to do so.

The withdrawal period is met if you send your notification before it expires. Alpine EU will acknowledge your notice by email without delay.

12.2.2 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Alpine Water GmbH, Obertraun 311, 4831 Obertraun, Austria / contact@hallsteinwater.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods: ___________________________________

Ordered on (*) / received on (*): ___________________________________

Name of consumer(s): ___________________________________

Address of consumer(s): ___________________________________

Signature (only if notified on paper): ___________________________________

Date: ___________________________________

(*) Delete as appropriate.

12.2.3 Effects of Withdrawal

1. Refund. Alpine EU will reimburse all payments received, including standard delivery costs (but not supplementary costs for a more expensive delivery option), no later than 14 days from receipt of your withdrawal notice, or receipt of returned goods, whichever is earlier.

2. Payment method. Reimbursement uses the same means of payment as the original transaction unless expressly agreed otherwise; no fee will be charged.

3. Return of goods. You must return the goods no later than 14 days from communicating your withdrawal.

4. Cost of return. You bear the direct cost of returning the goods.

5. Diminished value. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

12.2.4 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods liable to deteriorate or expire rapidly (Article 16(d) of Directive 2011/83/EU). To the extent applicable national law treats bottled natural mineral water as such goods, this exception may apply. However, Alpine EU voluntarily extends the 14-day right of withdrawal to all EU Customers regardless of whether this exception would otherwise apply, except where goods have been clearly opened and are no longer suitable for return for hygiene or health protection reasons.

12.3 Pre-Contractual Information

In accordance with Article 6 of Directive 2011/83/EU, Alpine EU makes the following information available before you are bound by a contract:

• Characteristics of goods: Described on the relevant product pages at HallsteinWater.com.

• Contracting entity: Alpine Water GmbH — see the header of this Section 12.

• Total price: Including all applicable taxes and delivery charges, disclosed at checkout before you confirm your order. Any remote-area surcharges are disclosed at checkout.

• Payment: Processed by Stripe, Inc. (www.stripe.com). Payment is due at the time of order placement. Alpine EU does not store full payment card details.

• Delivery: Estimated timelines and conditions are disclosed at checkout.

• Subscription terms: Subscriptions renew automatically on a recurring basis until cancelled. The price, billing frequency, and cancellation procedure are disclosed at checkout and confirmed by email.

• Right of withdrawal: Set out in Section 12.2, including the model withdrawal form.

• Statutory guarantee: Set out in Section 12.8.

• Dispute resolution: Set out in Section 12.12.

12.4 Subscription Automatic Renewal — EU Customers

By enrolling in a subscription, EU Customers: (i) acknowledge that the subscription has an initial and recurring payment feature and will automatically renew at each billing period at the then-current subscription price; (ii) authorise Alpine EU to submit periodic charges to their payment method on file without further authorisation, until cancelled in accordance with Section 12.5; and (iii) accept responsibility for all charges until the effective cancellation date.

Price changes: Alpine EU may modify subscription pricing upon 30 days’ advance written notice to your registered email address. If you do not accept the new price, you must cancel before the effective date.

12.5 Subscription Cancellation — EU Customers

EU Customers may cancel their subscription at any time, effective at the end of the current billing period. No advance notice period is required.

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com Go to My Account > Subscriptions and click ‘Cancel Subscription’

2. EMAIL: Send a cancellation request to contact@hallsteinwater.com

3. PHONE: Call +43 720 880 885 during business hours

Cancellation is effective at the end of your current billing period. You will not be charged for any subsequent period. No advance notice period is required. The relevant entity will confirm your cancellation by email within 2 business days.

12.6 Pricing and Currency — EU Customers

All prices displayed to EU Customers are in euros (EUR) and include applicable value-added tax (VAT). Alpine Water GmbH is VAT-registered in Austria under UID Nr. ATU61823414 (Austrian standard rate: 20%; reduced rates of 13% and 10% apply to certain goods including food products). For EU Customers in member states other than Austria, VAT is accounted for under the EU VAT One Stop Shop (OSS) regime at the rate applicable in your member state of residence. All taxes and charges are disclosed at checkout before you confirm your order.

12.7 Delivery — EU Customers

Delivery timelines and conditions vary by EU member state and are disclosed at checkout. Alpine EU will use commercially reasonable efforts to deliver within the stated timeframe. If a delivery is delayed beyond 30 days from the agreed delivery date through no fault of the consumer, you have the right to terminate the contract for that delivery and receive a full refund.

12.8 Statutory Guarantee — EU Customers

Under Directive 2019/771/EU on contracts for the sale of goods as implemented in your member state, goods must conform to the contract. In the event of a lack of conformity existing at the time of delivery, you are entitled, for two (2) years from delivery, to:

• Repair or replacement of the goods (at Alpine EU’s choice) as a primary remedy; and

• A proportionate price reduction or rescission of the contract as a secondary remedy, where repair or replacement is impossible, disproportionate, or has failed.

Burden of proof: Defects appearing within one (1) year of delivery are presumed to have existed at the time of delivery (or such longer period as mandatory national law requires). These statutory rights are in addition to, and unaffected by, any commercial guarantee Alpine EU may offer. To raise a guarantee claim, contact contact@hallsteinwater.com with your order number and a description of the defect.

12.9 Unfair Commercial Practices

Alpine EU complies with Directive 2005/29/EC on unfair commercial practices and Directive 2019/2161/EU (the “Omnibus Directive”) as implemented in applicable member states, including requirements relating to price transparency, authenticity of consumer reviews, and consumer enforcement mechanisms. Alpine EU does not engage in drip pricing or misleading price reductions.

Upcoming — Empowering Consumers Directive (EU) 2024/825: This directive amends the Consumer Rights Directive and the Unfair Commercial Practices Directive to introduce new pre-contract information duties for distance sellers regarding repairability, durability, and sustainability. Member states must implement these requirements with effect from 27 September 2026. Alpine EU will update its pre-contractual disclosures in advance of that date.

12.10 Data Protection — EU Customers

Alpine Water GmbH processes your personal data as a data controller under Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”). Personal data is processed for order fulfillment, subscription management, customer communications, and, where separately consented to, marketing. Full details are set out in the Privacy Policy at www.HallsteinWater.com/privacy-policy.

Your GDPR data subject rights include: access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), objection (Art. 21), and the right not to be subject to solely automated decision-making (Art. 22).

Lead Supervisory Authority: Austrian Data Protection Authority (Datenschutzbehörde, DSB), Barichgasse 40–42, 1030 Vienna, Austria (www.dsb.gv.at). You also have the right to lodge a complaint with the supervisory authority of your member state of residence.

12.11 Language

These Terms are published in English. Alpine EU will make reasonable efforts to provide a translation in the official language of your EU member state of residence upon written request to contact@hallsteinwater.com. Where national law mandates that a consumer contract be concluded in the official language of the consumer’s member state, that mandatory requirement prevails.

12.12 Dispute Resolution — EU Customers

Informal resolution. Before initiating any formal proceeding, contact Alpine EU at contact@hallsteinwater.com. Alpine EU will attempt to resolve complaints within 30 days.

Alternative Dispute Resolution. Alpine EU is willing to participate in ADR proceedings before a recognised ADR entity in your EU member state of residence. Note: the EU Online Dispute Resolution (ODR) platform operated by the European Commission was discontinued on 20 July 2025 and is no longer available. National ADR bodies remain available; identify the relevant body through your national consumer protection authority.

Court proceedings. You may bring proceedings in the courts of your member state of residence. Alpine EU may only bring proceedings against you in the courts of the EU member state in which you reside.

12.13 Governing Law and Member State Savings Clauses

These Terms, as they apply to EU Customers, are governed by Austrian law (the law of the seat of Alpine Water GmbH), subject at all times to the mandatory consumer protection provisions of the law of your member state of residence, which cannot be disapplied or restricted by contract. Where any provision conflicts with mandatory national law, the mandatory national law prevails for EU Customers in that member state.

Member State Savings Clauses (non-exhaustive):

• Austria: Konsumentenschutzgesetz (KSchG); Fern- und Auswärtsgeschäfte-Gesetz (FAGG); E-Commerce-Gesetz (ECG).

• Germany: §§ 312–312k BGB (Fernabsatzverträge); §§ 355–361 BGB (Widerrufsrecht); UWG. A German-language Widerrufsbelehrung will be provided in order confirmation emails to customers with a German delivery or billing address.

• France: Code de la consommation, Articles L.221-1 ff. (contrats à distance); Loi Informatique et Libertés as amended. Data protection complaints may be directed to the CNIL (www.cnil.fr).

• Italy: Codice del Consumo (D.Lgs. 206/2005), as amended by D.Lgs. 170/2021 (Omnibus).

• Spain: Real Decreto Legislativo 1/2007 (TRLGDCU) as amended by Real Decreto-ley 24/2021; Ley 34/2002 (LSSI-CE).

• Netherlands: Burgerlijk Wetboek, Book 6, Title 5, Section 2B (distance contracts); Autoriteit Consument en Markt (ACM).

• Belgium: Code de droit économique (CDE), Livre VI and Livre XIV.

• Poland: Ustawa z dnia 30 maja 2014 r. o prawach konsumenta; relevant provisions of the Kodeks cywilny.

• Sweden: Konsumentköplagen (2022:260); Lag (2005:59) om distansavtal och avtal utanför affärslokaler.

• Ireland: Consumer Rights Act 2022 (Ireland).

• All other EU member states: Subscribers retain all rights afforded by mandatory consumer protection statutes implementing Directives 2011/83/EU, 2019/771/EU, 2019/2161/EU, (EU) 2024/825, and the GDPR as enacted in their respective member states.

12.14 Contact — EU Customers

Entity: Alpine Water GmbH

Address: Obertraun 311, 4831 Obertraun, Austria

UID Nr.: ATU61823414

Telephone: +43 720 880 885

Email: contact@hallsteinwater.com

Website: www.HallsteinWater.com

13. UNITED KINGDOM

Contracting Party — UK Customers

For customers resident in the United Kingdom of Great Britain and Northern Ireland, the contracting party is Alpine Water UK Ltd., a company incorporated in England and Wales under company number 12415430, with its registered office at Berkhamsted House, 121 High Street, Berkhamsted, Hertfordshire HP4 2DJ, United Kingdom (“Alpine UK”). Alpine Water UK Ltd. is registered with the UK Information Commissioner’s Office (ICO) under registration number ZC104279.

13.1 Scope and Application

This Section 13 applies exclusively to consumers resident in the United Kingdom (“UK Customers”) and supplements the general Terms set out in Sections 1–11. Where this Section 13 conflicts with Sections 1–11, this Section 13 prevails for UK Customers. The mandatory consumer protection laws of the United Kingdom apply and cannot be excluded or restricted by contract.

13.2 Right to Cancel — Consumer Contracts Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), UK Customers have the right to cancel a distance contract within 14 calendar days without giving any reason.

• One-time orders: The cancellation period begins on the day you, or a third party you have indicated (other than the carrier), take physical possession of the goods. Alpine UK does not retain payment card details or personal data for one-time orders beyond the period necessary to process and fulfill your order.

• Subscription orders: The cancellation period begins on the day you, or a third party you have indicated, take physical possession of the first delivery under the subscription. Cancellation under this Section cancels all future deliveries and charges. After the 14-day period, you may cancel your subscription at any time under Section 13.4. Your subscription does not auto-cancel after the first delivery.

13.2.1 How to Exercise the Right to Cancel

Notify Alpine UK before expiry of the cancellation period by any of the following means:

• Email: contact@hallsteinwater.com (subject: “Cancellation — Order [your order number]”)

• Post: Alpine Water UK Ltd., Berkhamsted House, 121 High Street, Berkhamsted, Hertfordshire HP4 2DJ, United Kingdom

• Model Cancellation Form: You may use the form in Section 13.2.2, but you are not required to do so.

13.2.2 Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: Alpine Water UK Ltd., Berkhamsted House, 121 High Street, Berkhamsted, Hertfordshire HP4 2DJ / contact@hallsteinwater.com

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the sale of the following goods: ___________________________________

Ordered on (*) / received on (*): ___________________________________

Name of consumer(s): ___________________________________

Address of consumer(s): ___________________________________

Signature (only if notified on paper): ___________________________________

Date: ___________________________________

(*) Delete as appropriate.

13.2.3 Effects of Cancellation

1. Refund. Alpine UK will reimburse all payments received, including standard delivery costs, no later than 14 days from: (a) receipt of the returned goods; (b) evidence of return being supplied; or (c) if no goods have been dispatched, 14 days from receipt of your cancellation notice.

2. Payment method. Reimbursement uses the same means of payment as the original transaction unless expressly agreed otherwise; no fee will be charged.

3. Return of goods. You must return goods without undue delay and no later than 14 days from communicating your cancellation.

4. Cost of return. You bear the direct cost of returning the goods.

5. Diminished value. You may be liable for any diminished value resulting from handling beyond that necessary to establish their nature, characteristics, and functioning.

13.3 Subscription Automatic Renewal — UK Customers

By enrolling in a subscription, UK Customers: (i) acknowledge that the subscription has an initial and recurring payment feature and will automatically renew at each billing period at the then-current subscription price; (ii) authorise Alpine UK to submit periodic charges to their payment method on file without further authorisation, until cancelled in accordance with Section 13.4; and (iii) accept responsibility for all charges until the effective cancellation date.

Price changes: Alpine UK may modify subscription pricing upon 30 days’ advance written notice to your registered email address. If you do not accept the new price, you must cancel before the effective date.

13.4 Subscription Cancellation — UK Customers

UK Customers may cancel their subscription at any time, effective at the end of the current billing period. No advance notice period is required.

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com Go to My Account > Subscriptions and click ‘Cancel Subscription’

2. EMAIL: Send a cancellation request to contact@hallsteinwater.com

3. PHONE: Call +43 720 880 885 during business hours

13.5 Digital Markets, Competition and Consumers Act 2024 (DMCC Act)

The Digital Markets, Competition and Consumers Act 2024 (“DMCC Act”) received Royal Assent on 24 May 2024. The provisions on unfair commercial practices — specifically the prohibition on drip pricing and fake reviews — came into force on 6 April 2025. Alpine UK complies with those provisions.

Subscription contract provisions — NOT YET IN FORCE. The DMCC Act’s subscription contract regime — including enhanced pre-contract information duties, mandatory renewal reminder notices, and new cooling-off rights on renewal — has not yet come into force as of the effective date of these Terms. The UK Department for Business and Trade confirmed in November 2025 that these provisions will not come into force before Autumn 2026 at the earliest, pending secondary legislation and CMA guidance. Alpine UK will update these Terms once the relevant provisions take effect. Until then, consumer subscription rights continue to be governed by the Consumer Contracts Regulations 2013 (Section 13.2) and the Consumer Rights Act 2015 (Section 13.6).

13.6 Statutory Consumer Rights — UK Customers

Under the Consumer Rights Act 2015 (“CRA”), goods sold by Alpine UK must be of satisfactory quality, fit for purpose, and as described. If goods do not conform to the contract:

• Short-term right to reject (within 30 days of delivery): You may reject non-conforming goods and receive a full refund.

• Repair or replacement (after 30 days, within 6 months): You may require repair or replacement. If impossible, disproportionate, or failed, you may claim a price reduction or exercise a final right to reject.

• Rights after 6 months (up to 6 years): You may still have rights if you can demonstrate the goods did not conform to the contract at the time of delivery.

Burden of proof: For defects appearing within 6 months of delivery, the defect is presumed to have existed at delivery unless Alpine UK demonstrates otherwise.

13.7 Pricing and Currency — UK Customers

All prices displayed to UK Customers are in pounds sterling (GBP) and include applicable UK Value Added Tax (VAT) at the standard rate of 20% (unchanged since January 2011) or such other rate as may apply to the relevant goods. All applicable surcharges are disclosed at checkout before you confirm your order.

13.8 Data Protection — UK Customers

Alpine Water UK Ltd. processes your personal data as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Alpine UK is registered with the ICO under registration number ZC104279. Full details are set out in the Privacy Policy at www.HallsteinWater.com/privacy-policy.

Your UK GDPR rights include: access, rectification, erasure, restriction of processing, data portability, and objection.

Complaints: You have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

13.9 Dispute Resolution — UK Customers

Informal resolution. Contact Alpine UK at contact@hallsteinwater.com. Alpine UK will attempt to resolve complaints within 30 days.

Alternative Dispute Resolution. Alpine UK is willing to participate in ADR proceedings. A list of certified ADR providers is available from the Chartered Trading Standards Institute at www.tradingstandards.uk. Participation in ADR does not affect your right to bring proceedings in court.

Court proceedings. You may bring proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you reside there. Alpine UK may only bring proceedings against you in the courts of the jurisdiction in which you reside.

13.10 Governing Law — UK Customers

These Terms, as they apply to UK Customers, are governed by the laws of England and Wales, subject at all times to mandatory consumer protection provisions applicable in Scotland and Northern Ireland where you reside there.

13.11 Contact — UK Customers

Entity: Alpine Water UK Ltd.

Address: Berkhamsted House, 121 High Street, Berkhamsted, Hertfordshire HP4 2DJ, United Kingdom

Company Number: 12415430 (incorporated in England and Wales)

ICO Registration: ZC104279

Telephone: +43 720 880 885

Email: contact@hallsteinwater.com

Website: www.HallsteinWater.com

14. SWITZERLAND

Contracting Party — Swiss Customers

For customers resident in Switzerland, the contracting party is Alpine Water Schweiz GmbH, a Gesellschaft mit beschränkter Haftung incorporated under Swiss law, registered under UID Nr. CHE-454.493.829, with its registered seat at Rue Hans-Fries 1, CH-1701 Fribourg, Switzerland (“Alpine Switzerland”).

14.1 Scope and Application

This Section 14 applies exclusively to natural persons acting for purposes mainly outside their trade or professional activity (“consumers”) who are resident in Switzerland (“Swiss Customers”), and supplements the general Terms set out in Sections 1–11. Where this Section 14 conflicts with Sections 1–11, this Section 14 prevails for Swiss Customers. The mandatory consumer protection provisions of Swiss law apply and cannot be excluded or limited by contract.

14.2 Right of Withdrawal — Swiss Customers

No statutory e-commerce withdrawal right under Swiss law. Swiss law does not provide a general statutory right of withdrawal for contracts concluded online via e-commerce. The Swiss Code of Obligations does not impose a cooling-off period equivalent to the EU Consumer Rights Directive for distance contracts concluded online. No statutory right of withdrawal therefore applies to one-time orders placed by Swiss Customers via HallsteinWater.com. However, Alpine Switzerland voluntarily grants Swiss Customers a right of withdrawal of 14 calendar days from the date of receipt of the goods for any order or, in the case of a subscription, from receipt of the first delivery. This voluntary right is subject to the following conditions:

• (a) You notify Alpine Switzerland of your decision to withdraw within the 14-day period in accordance with Section 14.2.1.

• (b) The goods are returned in their original condition, unopened, and in their original packaging. Goods that have been opened or show signs of use beyond inspection are not eligible.

• (c) You bear the direct cost of returning the goods.

Upon valid exercise, Alpine Switzerland will reimburse the purchase price (excluding original delivery costs, which are non-refundable under this voluntary policy) within 14 days of receipt of the returned goods in satisfactory condition, using the same payment method as the original transaction.

14.2.1 How to Exercise Voluntary Withdrawal

Contact Alpine Switzerland before expiry of the 14-day period by any of the following means:

• Email: switzerland@hallsteinwater.com (subject: “Withdrawal — Order [your order number]”)

• Post: Alpine Water Schweiz GmbH, Rue Hans-Fries 1, CH-1701 Fribourg, Switzerland

• Phone: +43 720 880 885

Alpine Switzerland will acknowledge your request and provide return instructions by email.

14.3 Subscription Automatic Renewal — Swiss Customers

By enrolling in a subscription, Swiss Customers: (i) acknowledge that the subscription has an initial and recurring payment feature and will automatically renew at each billing period at the then-current subscription price; (ii) authorise Alpine Switzerland to submit periodic charges to their payment method on file without further authorisation, until cancelled in accordance with Section 14.4; and (iii) accept responsibility for all charges until the effective cancellation date.

Price changes: Alpine Switzerland may modify subscription pricing upon 30 days’ advance written notice to your registered email address. If you do not accept the new price, you must cancel before the effective date.

14.4 Subscription Cancellation — Swiss Customers

Swiss Customers may cancel their subscription at any time, effective at the end of the current billing period. No advance notice period is required.

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com
Go to My Account > Subscriptions and click ‘Cancel Subscription’

2. EMAIL: Send a cancellation request to switzerland@hallsteinwater.com

3. PHONE: Call +43 720 880 885 during business hours

14.5 Pricing and Currency — Swiss Customers

All prices displayed to Swiss Customers are in Swiss francs (CHF) and include applicable Swiss value-added tax (Mehrwertsteuer / Taxe sur la valeur ajoutée, “MWST/TVA”) at the applicable rate (standard rate: 8.1% in 2026; reduced rates of 3.8% and 2.6% may apply to certain goods). All applicable surcharges are disclosed at checkout before you confirm your order.

14.6 Consumer Protection and Statutory Rights — Swiss Customers

Swiss Customers are entitled to the mandatory protections afforded by:

• Swiss Code of Obligations (OR/CO): Warranty for defects (Art. 197 ff. OR). The statutory warranty period is two (2) years from delivery (Art. 210 OR). If goods are defective, you may demand repair, replacement, a price reduction (Minderung / réduction du prix), or rescission of the contract (Wandelung / résiliation du contrat), subject to applicable conditions.

• Federal Act against Unfair Competition (UWG/LCD): Mandatory protections against unfair commercial practices.

You must notify Alpine Switzerland of any defect promptly upon discovery at switzerland@hallsteinwater.com.

Where any provision of these Terms conflicts with mandatory Swiss consumer law, the mandatory provision prevails.

14.7 Data Protection — Swiss Customers

Alpine Water Schweiz GmbH processes your personal data as a data controller under the Federal Act on Data Protection (Datenschutzgesetz / Loi fédérale sur la protection des données, “DSG/LPD”; English: “FADP”) in force since 1 September 2023, and the associated Data Protection Ordinance (DSV/OLPD). Full details are set out in the Privacy Policy at www.HallsteinWater.com/privacy-policy.

Your rights under the FADP include: the right to information and access (Art. 25 FADP), the right to rectification (Art. 32 FADP), and the right to object to certain processing.

Data Protection Officer: Appointment of a Data Protection Officer is optional under the FADP (unlike the GDPR, which mandates a DPO in certain circumstances). Alpine Switzerland has not formally appointed a DPO at this time. Data protection enquiries may be directed to switzerland@hallsteinwater.com.

Supervisory Authority: Federal Data Protection and Information Commissioner (Eidgenössischer Datenschutz-und Öffentlichkeitsbeauftragter, EDÖB / Préposé fédéral à la protection des données et à la transparence, PFPDT / English: FDPIC) at www.edoeb.admin.ch.

14.8 Dispute Resolution — Swiss Customers

Informal resolution. Contact Alpine Switzerland at switzerland@hallsteinwater.com. Alpine Switzerland will attempt to resolve complaints within 30 days.

Mediation / ADR. Parties may voluntarily submit any dispute to the Swiss Centre for Commercial Mediation or any other mutually agreed recognised mediation body in Switzerland. Participation in ADR is voluntary and does not affect your right to bring proceedings in court.

14.9 Governing Law and Jurisdiction — Swiss Customers

These Terms, as they apply to Swiss Customers, are governed by Swiss law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and any conflict-of-law rules that would result in the application of a foreign law.

Subject to mandatory provisions of Swiss law conferring jurisdiction on the courts of your domicile, the parties submit to the non-exclusive jurisdiction of the courts of the Canton of Fribourg, Switzerland.

14.10 Contact — Swiss Customers

Entity: Alpine Water Schweiz GmbH

Address: Rue Hans-Fries 1, CH-1701 Fribourg, Switzerland

UID Nr.: CHE-454.493.829

Telephone: +43 720 880 885

Email: switzerland@hallsteinwater.com

Website: www.HallsteinWater.com

15. SINGAPORE

Contracting Party — Singapore Customers

For customers resident in Singapore, the contracting party is Legacy Traders Pte. Ltd., a company incorporated in Singapore under Unique Entity Number (UEN) 202326389W, acting as an authorised licensed distributor of Hallstein Water products in Singapore (“Legacy Traders”).

Important: Legacy Traders Pte. Ltd. is an independent licensed distributor and is not a subsidiary, affiliate, or agent of Alpine Water GmbH or Alpine Water USA Inc. Legacy Traders operates under a distribution agreement and is solely responsible for all Singapore customer relationships, orders, subscriptions, billing, and after-sales support.

15.1 Scope and Application

This Section 15 applies exclusively to consumers resident in Singapore (“Singapore Customers”) and supplements the general Terms set out in Sections 1–11. Where this Section 15 conflicts with Sections 1–11, this Section 15 prevails for Singapore Customers. The mandatory consumer protection laws of Singapore apply and cannot be excluded or limited by contract.

15.2 Consumer Protection — Singapore Customers

Singapore Customers are protected by the Consumer Protection (Fair Trading) Act 2003 (Cap. 52A, 2004 Rev. Ed.) (“CPFTA”) and related regulations. Under the CPFTA, consumers have rights against unfair practices including false representations, misleading omissions, and unconscionable conduct. Consumers may seek civil remedies through the Small Claims Tribunals or the General Division of the High Court for eligible disputes.

Nothing in these Terms limits or excludes any right you have under the CPFTA or any other mandatory provision of Singapore consumer law.

15.3 Subscription Automatic Renewal — Singapore Customers

By enrolling in a subscription, Singapore Customers: (i) acknowledge that the subscription has an initial and recurring payment feature and will automatically renew at each billing period at the then-current subscription price; (ii) authorise Legacy Traders to submit periodic charges to their payment method on file without further authorisation, until cancelled in accordance with Section 15.4; and (iii) accept responsibility for all charges until the effective cancellation date.

Price changes: Legacy Traders may modify subscription pricing upon 30 days’ advance written notice to your registered email address.

15.4 Subscription Cancellation — Singapore Customers

Singapore Customers may cancel their subscription at any time, effective at the end of the current billing period. No advance notice period is required.

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com

Go to My Account > Subscriptions and click ‘Cancel Subscription’

2. EMAIL: Send a cancellation request to singapore@hallsteinwater.com

3. PHONE: Call +43 720 880 885 during business hours

Note on one-time orders and data: Legacy Traders does not retain payment card details or personal data for one-time orders beyond the period strictly necessary to process and fulfill your order and to comply with applicable legal and tax obligations.

15.5 Returns and Refunds — Singapore Customers

15.5.1 Damaged, Defective, or Non-Conforming Goods

If goods arrive damaged, are defective, or do not conform to the description on HallsteinWater.com, please contact Legacy Traders at singapore@hallsteinwater.com within 7 calendar days of delivery, providing your order number, a description of the issue, and photographic evidence where possible. Legacy Traders will, at its election, arrange a replacement delivery at no additional cost or issue a refund to your original payment method within a reasonable period.

15.5.2 Change of Mind

Singapore law does not impose a mandatory right of withdrawal or cooling-off period for e-commerce purchases (outside of specifically regulated sectors). Accordingly, Legacy Traders does not accept returns or provide refunds for change-of-mind cancellations of one-time orders. This is without prejudice to your statutory rights under the CPFTA.

15.5.3 Subscription First Delivery — Discretionary Refund

Where a customer cancels a subscription within 7 calendar days of receiving the first delivery and has not opened or used the delivered goods, Legacy Traders will consider refund requests on a case-by-case basis upon written request to singapore@hallsteinwater.com. Legacy Traders reserves the right to decline requests where goods have been opened or show signs of use.

15.6 Pricing and Currency — Singapore Customers

All prices displayed to Singapore Customers are in Singapore dollars (SGD) and include applicable Goods and Services Tax (GST) under the Goods and Services Tax Act 1993 (Cap. 117A, 2020 Rev. Ed.) at the current standard rate of 9% (effective from 1 January 2024). All applicable charges are disclosed at checkout before you confirm your order.

15.7 Data Protection — Singapore Customers

Legacy Traders Pte. Ltd. processes your personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012, “PDPA”) as amended by the Personal Data Protection (Amendment) Act 2020 (provisions in force from 1 February 2021 and 1 October 2022 respectively), and applicable PDPC guidelines. Full details are set out in the Privacy Policy at www.HallsteinWater.com/privacy-policy.

Your rights under the PDPA include: the right to access personal data held about you, the right to correct inaccuracies, and the right to withdraw consent to the use of your personal data for marketing purposes (subject to applicable legal and contractual limitations).

Data Protection Officer (DPO). Every organisation subject to the PDPA must designate at least one individual as DPO. Legacy Traders’ DPO may be contacted at singapore@hallsteinwater.com, for the attention of the “Data Protection Officer.”

Mandatory data breach notification. Under Section 26B of the PDPA, Legacy Traders is required to notify the PDPC and affected individuals if a data breach results in, or is likely to result in, significant harm to affected individuals, or involves the personal data of 500 or more individuals. Notification must be made within 3 calendar days of assessing the breach to be notifiable.

Complaints. You have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg or by telephone at 6377 3131. You are encouraged to contact Legacy Traders first to seek resolution.

15.8 Limitation of Liability — Singapore Customers

To the maximum extent permitted by the CPFTA and other applicable Singapore law:

• Legacy Traders’ total aggregate liability to you shall not exceed the total amount paid for the relevant order or, in the case of a subscription, the amounts paid in the 3 months immediately preceding the event giving rise to the claim.

• Legacy Traders shall not be liable for any indirect, special, incidental, consequential, or punitive loss or damage, including loss of profits, business, or goodwill.

These limitations do not apply to: (a) liability for death or personal injury caused by Legacy Traders’ negligence; (b) liability for fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under mandatory Singapore law, including the CPFTA.

15.9 Dispute Resolution — Singapore Customers

Informal resolution. Contact Legacy Traders at singapore@hallsteinwater.com. Legacy Traders will attempt to resolve complaints within 30 days.

Small Claims Tribunal. Eligible disputes (currently up to SGD 20,000, or SGD 30,000 by consent) may be submitted to the Small Claims Tribunals (www.judiciary.gov.sg).
Mediation. Parties may voluntarily refer disputes to the Singapore Mediation Centre (www.mediation.com.sg) or the Community Mediation Centre.

Arbitration. For disputes not resolved by the above means, either party may elect to submit the dispute to binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force at the date of the notice of arbitration. The seat of arbitration shall be Singapore. The arbitration shall be conducted in English before a sole arbitrator. Nothing in this clause prevents either party from seeking urgent interim relief from a Singapore court.

15.10 Governing Law and Jurisdiction — Singapore Customers

These Terms, as they apply to Singapore Customers, are governed by the laws of the Republic of Singapore. Subject to the arbitration clause in Section 15.9 and Small Claims Tribunal jurisdiction, the parties submit to the non-exclusive jurisdiction of the courts of Singapore.

15.11 Contact — Singapore Customers

Entity: Legacy Traders Pte. Ltd.

UEN: 202326389W

Telephone: +43 720 880 885

Email: singapore@hallsteinwater.com

Website: www.HallsteinWater.com

16. GENERAL — ALL INTERNATIONAL CUSTOMERS

16.1 Payment Processing

Payments for all jurisdictions covered by Sections 12–15 are processed by Stripe, Inc. (www.stripe.com) unless otherwise indicated at checkout. The relevant contracting entity does not store full payment card details. Stripe is PCI-DSS compliant. Stripe’s terms of service and privacy policy are available at stripe.com/legal.

16.2 Resale Prohibition — International

The resale restriction in Section 1.1 of the general Terms applies equally to all international customers. You may not resell, redistribute, or transfer Products purchased through the Site in any jurisdiction to any third party, on any platform or through any channel, without the express prior written permission of the relevant contracting entity for your jurisdiction.

16.3 Intellectual Property — International

All intellectual property rights in the Hallstein Water brand, trademarks, trade dress, product designations, and Site content are the property of Alpine Water GmbH and/or Alpine Water USA Inc. or their respective licensors, and are protected under applicable intellectual property laws in each jurisdiction. Unauthorised use is prohibited.

16.4 Revisions — International Terms

The relevant contracting entity may revise Sections 12–16 at any time. Material changes will be communicated by email to your registered address at least 30 days before the effective date. Non-material clarifications are effective upon posting. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must cancel your subscription before the effective date.

16.5 Severability — International

If any provision of Sections 12–16 is found by a competent court or authority to be invalid, unenforceable, or contrary to applicable law in a particular jurisdiction, that provision shall be limited or modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.6 Entire Agreement — International

These Terms (Sections 1–16), together with the Privacy Policy at www.HallsteinWater.com/privacy-policy and any applicable order or subscription confirmations, constitute the entire agreement between you and the relevant contracting entity with respect to your purchase and use of the Service in your jurisdiction. They supersede all prior negotiations, representations, or agreements relating to the same subject matter.

© Alpine Water GmbH and Alpine Water USA Inc. All rights reserved.