Website Accessibility Statement
Alpine Water USA Inc. & Alpine Water GmbH & Legacy Traders Pte. Ltd. / Hallstein Water |
Last Reviewed: March 2026 | Next Review: March 2027
Conformance Status
Partially Conforms — WCAG 2.1 Level AA
This website partially conforms to the Web Content Accessibility Guidelines (WCAG) 2.1,
Level AA. Partial conformance means that some content does not yet fully meet all WCAG 2.1
Level AA success criteria. We have identified the specific gaps, and active remediation work is
underway. The known non-conforming content and our remediation timeline are documented
below.
Our Commitment
Alpine Water USA Inc., operating as Hallstein Water, is committed to ensuring digital
accessibility for all visitors, including people with disabilities. We treat accessibility as a
continuous obligation and have commissioned a formal audit of this website against WCAG 2.1
Level AA. We are investing in remediation to achieve full conformance and will update this
statement as issues are resolved.
The standard we are working toward — WCAG 2.1 Level AA — satisfies or exceeds the
requirements of applicable accessibility law across our operating jurisdictions: the ADA (US),
AODA (Canada), the European Accessibility Act (EU), the Equality Act 2010 (UK), BehiG
(Switzerland), and Singapore's Infocomm Media Development Authority (IMDA) Digital
Service Standards.
Audit & Remediation Progress
A structured accessibility audit of this website was completed in March 2026, covering all major
page templates and user journeys. Below is the current remediation status.
Total findings identified
18
Across homepage, product, content & checkout pages
Remediation sprint started
March 2026
Level A (critical) failures targeted first
Target: Level A conformance
Q2 2026
All critical and serious issues resolved
Target: Full AA conformance
Q4 2026
Full third-party re-audit to confirm
We are actively working to identify and resolve accessibility barriers across this website. If you
encounter any issue that prevents you from accessing information or completing a purchase,
please contact us directly. We will promptly provide assistance, information in an accessible
format, or an alternative means to complete your transaction.
What Currently Works
The following accessibility features are currently functional on this site:
• All navigation links, footer links, and informational content are accessible as standard
HTML hyperlinks
• Page titles are descriptive and unique per page
• The site is responsive and adapts to a range of screen sizes
• Zoom is not blocked — browser zoom is supported up to 200% without content being
obscured on most pages
• No time limits are imposed on content access or session duration
• No content flashes or strobing effects are present
• Contact information is available in plain text on the /support page
Technical Specification
This website uses HTML5, CSS3, JavaScript, and WAI-ARIA. It is built on a headless CMS
architecture. We are actively working to ensure all JavaScript-dependent components degrade
gracefully and that ARIA roles and states are correctly applied to all interactive elements.
Feedback and Contact
We actively encourage feedback on accessibility barriers. If you encounter any issue, need
content in an alternative accessible format, or require assistance completing any action on this
site, please contact us:
Email: support@hallsteinwater.com
Subject line: Website Accessibility
Phone (US): +1 (888) 988-9148
Acknowledgement: Within 2 business days
Resolution or substantive response: Within 10 business days
To help us respond efficiently, please tell us:
• What you were trying to do and what page you were on
• What barrier you encountered
• The assistive technology or browser you use (if applicable)
• How you prefer us to respond
Formal Complaints & Enforcement
If you are not satisfied with our response, you may contact the relevant enforcement authority
in your jurisdiction:
United States — ADA complaints
U.S. Department of Justice, Civil Rights Division |
ada.gov/filing-a-complaint
Canada — Ontario (AODA)
Accessibility Directorate of Ontario | ontario.ca — Accessibility Directorate
Canada — Federal Canadian Human Rights Commission | chrc-ccdp.gc.ca
European Union — EAA complaints Your national accessibility enforcement body |
EC directory of national enforcement bodies
United Kingdom
Equality Advisory and Support Service (EASS) |
equalityadvisoryservice.com
Switzerland
EBGB — Eidgenössisches Büro für die Gleichstellung von Menschen mit
Behinderungen | ebgb.admin.ch
Singapore — Legacy Traders Pte. Ltd. (UEN: 202326389W)
Infocomm Media Development Authority (IMDA) | imda.gov.sg | singapore@hallsteinwater.com
Multi-Year Accessibility Plan (Canada — AODA)
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Hallstein
Water Canada Inc. maintains a Multi-Year Accessibility Plan. This plan outlines our phased
strategy for identifying and removing accessibility barriers. A full copy is available upon
request at support@hallsteinwater.com.
Statement Review
This statement was last reviewed in March 2026. It will be updated on a rolling basis as
accessibility issues are resolved — typically within 30 days of a confirmed fix. A full review is
scheduled no later than March 2027 or following any material update to the site.
This statement applies to hallsteinwater.com and all sub-pages operated by Alpine Water
USA Inc. and Alpine Water GmbH.
Hallstein Water — Alpine Water USA Inc. / Alpine Water GmbH / Hallstein Water Canada
Inc. / Legacy Traders Pte. Ltd. (Singapore, UEN: 202326389W)
support@hallsteinwater.com | Statement reviewed: March 2026