Contact & Support (FAQ & Guides)

CONTACT & SUPPORT

For any problems with ordering, delivery or general questions. Please first review the frequently asked questions further down this page. If you still need help, please contact us using the details below.

Austria
Alpine Water GmbH
HQ & Production: Obertraun 311, 4831 Obertraun.
Telephone: +43 720 880 885
Email: contact@hallsteinwater.com
UID Nr.: ATU61823414

USA
Alpine Water USA Inc.
70 Park Dr N, Rye, NY 10580.
Telephone: +1 (888) 988-9148
Email: contact@hallsteinwater.com

SWITZERLAND
Alpine Water Schweiz GmbH
c/o M Advice Maurerstrasse 2, 8500 Frauenfeld
Email: switzerland@hallsteinwater.com

CANADA
Hallstein Water Canada Inc.
6 Inwood Ave, Toronto, ON, M4J 3Y3, Canada
Email: canada@hallsteinwater.com

United Kingdom
Alpine Water UK Ltd.
Berkhamsted House, 121 High Street, Berkhamsted,
Hertfordshire HP4 2DJ, United Kingdom
Email: contact@hallsteinwater.com

FREQUENTLY ASKED QUESTIONS

Recycling

What to do with the empty 5 gallons bottles?

Ordering

Can I get Hallstein Water delivered at my office or business location?

Does Hallstein water come in small bottles?

Where can I get Hallstein Water delivered?

Can I get Hallstein Water delivered to multiple addresses?

How do I modify my subscription plan once it has been placed?

How do I cancel my subscription plan once it has been placed?

Hallstein Water

Isn’t water just H2O?

Why is water quality in general so important?

Where is Hallstein Water from?

Why should water be ideally sourced from a natural artesian aquifer?

Why is pH in water so important?

Is it possible to artificially influence the pH level in water?

What is the shelf life of Hallstein Water?

What is the best way to store Hallstein Water?

How can I order Hallstein Water?

What is the white ring on the inside of some of the glass bottles?

Returns

What is your return policy?

Can I receive a refund if my order arrived damaged or is missing?

Shipping & Delivery

When will my order be shipped?

How will my order be shipped?

Do I pay for shipping?

What should I do with my delivery if I plan to travel?

GUIDES & DOWNLOADS

Manual Water Pump Assembly (English)

Celsius Water Cooler (English)

Celsius Countertop Water Cooler (English)

Oasis Onyx Countertop Water Cooler (English)